Firestone Technical Resources

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News Articles

Articles posted here are for the use of our clients to get quick self help answers to questions and simple solutions to problems. News reports are not necessarily the opion of our company but for reference only. We don't provide any guarantee that solutions posted or referenced will work for your situation and that you should use them at your own risk. None of the information posted should be used for illegal practices.

QuickBooks database server will not start - SQLANY 17.0 cannot be found

​Issues with the QuickBooks database server used to be a fairly rare occurrence. But since 2019, many of the servers running QuickBooks have been updated to new versions of the Windows Server OS and the QuickBooksDB##. The end user will typically get the following error when attempting to connect to the server in a multiuser setting. "Error Code: H...
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How to fix Windows 10 L2TP/IPsec Connection Failure

Older versions of Windows 10 have issues with connecting to a L2TP or IPsec VPN connection. If you are unable to update your computer to the latest version 1909 or later, you may want to try this registry fix. To add a necessary registry setting:1. Press the Windows Key and R at the same time to bring up the Run box.2. Type in: regedit and click OK...
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How to disable Microsoft Office 365 (2FA) Two Factor Authentication

After setting up a new tenant in Microsoft Office 365 for a client, the users immediately started getting prompted to configure the two factor authentication. For many users this may be a problem and if the users are already using strong passwords, it may not be necessary to have this setup. Microsoft has now required MFA or 2FA on all of its new a...
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How to resolve email messages not showing in an IMAP PST exported file in Outlook?

After exporting an old IMAP account for a client to a PST file so that the client could continue to view the messages the email messages would not appear, just a message indicating that the was nothing to display. This has never been an issue in the past however in this case, and after some research, appears that it may be related to newer versions...
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Command to run Active Directory Users and Computers

On rare occasions when working with Active Directory I find that the Active Directory Users and Computers control panel item is missing. I then have to open the Computer Management and have to wait for all of the various plug-ins to load in order to access the Active Directory Users and Computer plugin. An alternative to this process is to just run...
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Kaspersky Endpoint Security 11 install error - Increase disk space in setup.ini

In the course of upgrading Windows 7 to Windows 10, the in place upgrade process requires that Kaspersky Endpoint Security be uninstalled. After the upgrade completes, there may be an issue attempting to reinstall Kaspersky Endpoint Security 11 on that computer and receiving an error to "Increase disk space requirement in Setup.ini and try again." ...
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Server or workstation does not appear under network

On occasions a client's network is missing the server or one or more workstations when browsing the network. Typically this is noticed when our tech company takes over support from another MSP. This is frustrating to both an IT tech that is not familiar enough with the environment and the end users that may need to access the server directly. The l...
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Can't Uninstall Webroot SecureAnywhere Mac

The default method for removing Webroot SecureAnywhere on an Apple system may not work if the Secure Anywhere application is running and there is no icon in the menu bar. The only option for removal is a completely manual process involving the use of the Terminal session on the Mac. Following these steps should allow you to remove the Webroot Secur...
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How to Install Windows 10 from a Dell Windows 10 recovery DVD

With many computers needing to be upgraded from Windows 7 to Windows 10, the need for clear consistent instructions are needed. The instructions listed are for Dell computers but could be easily adapted for other makes. Install Windows 10 from Dell Recovery DVD  Download the Dell Windows 10 Recovery ISO image for your system at this Dell ...
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Windows 7 AddDLLDirectory Error

After reinstalling Windows 7 and then tried to install the network driver for the computer the driver installation application displayed the following error "The procedure entry point AddDLLDirectory could not be located in the dynamic link library KERNEL32.dll." This error occurred because the driver installation was ...
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Microsoft Updates KB4481480, KB4480970, KB890830, Issues with Remote Desktop and Remote Access to shared folders

If your computer updated in January 2019 with updates KB4481480, KB4480970 and KB890830 then your remote access to file shares on other systems may be restricted. When attempting to connect you may get one of the following error: An authentication error has occurred.The Local Security Authority cannot be contactedRemote computer xxx.xxx.xx.xxx...
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Android and iOS Shared Calendar review

All android phones come with some type of calendar software. It's not likely to include an important feature - shared calendar.  This feature allows you to view calendars that others share with you. Microsoft Outlook for Windows has this feature built-in.  After searching and testing different MS Exchange / Office 365 / Outlook compatible...
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How to forward Gmail to another account

If you ever want to keep your Google Gmail account but primarily use another one, it might be best to forward all your Gmail account to another email account. You can simply do this by logging into Gmail through a web browser: https://www.google.com/gmail/about/# Login to your GMail account.Click the Gear icon at the top right corner of the Gmail s...
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MacBook Pro Mid 2009 OS X Fails Reinstallation – Item Temporarily Unavailable

A client gave us a MacBook Pro Mid 2009 that had some issues booting. The MacBook had El Capitan installed but it would not reinstall. After backing up the user files we then attempted to perform a recovery which attempted to restore the system to Yosemite, but that failed as well. Out of a last resort we had a copy of Snow Leopard v10.6.0 that we were able to use to reformat the drive and then install the OS. Here are the remaining steps we took to get the system retored to El Capitan.
It is important to remember that when installing any Mac OS that you don’t have any non-Apple peripherals connected such as a mouse or keyboard as these will often cause the install to fail.

  1. Upgrade from v10.6.0 to v10.6.8 this is the base version needed prior to installing El Capitan.
  2. Update the v10.6.8 which will then install the App Store tool.
  3. Go to the Apple web site to “Get El Capitan from the App Store”
    https://support.apple.com/en-us/HT206886
  4. Scroll down the page to find the link “Get OS X El Capitan”. You can try this direct link.
    https://itunes.apple.com/us/app/os-x-el-capitan/
  5. Click the Get button in the upper left of the page.
  6. You will now need to enter your Apple ID and password to continue.
  7. The install will begin, it is about 6.21 GB and may take an hour or more to complete depending on your Internet connection speed.
  8. Once the install completes and the computer reboots, the system should now have El Capitan.

 We hope that this information is helpful. Please let us know how this has helped you or if you have additional questions. As always Firestone Technical Resources, Inc. is here to help with your computer support issues - "Providing personal service for your impersonal technology."

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Kaspersky Security Center 10 Remove Additional Key from the Client or Endpoint

When managing the licensing for Kaspersky endpoints, you typically create a task to add the latest key to the end point. The trouble comes when you forget to uncheck the option “Add this key as an additional key” and then your end point has two license keys associated with it. If you are managing multiple license key files with endpoints that are remote, which you don’t have direct access to, this may seem to be an even bigger issue for you. So how can you remove a duplicate key?

The process to remove a duplicate key may be a two-step process, depending on which key you want to be the final key assigned. For example, if your endpoint’s primary key noted in the application properties is correct and the additional key is the one you want to remove, then you must follow the two step process. But if the additional key is the key you want to remain, you only need to follow the first step to replace the existing key.

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Fixing a Cisco AIR-CAP2602i WAP that fails to connect

If you're having trouble getting your Cisco WAP (Wireless Access Point) to connect to its controller, you might notice these symptoms: Wireless device cannot connect, Blinking red, red/green LED, and the device not showing on the controller for Cisco WAPs that use a controller. The Cisco WAPs that have "CAP" in their model number require a controller.

Troubleshooting can be done in this order: reboot, reset to factory defaults, and booting to original firmware.

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How to test an outgoing TCP port

Have you had the need to test an outgoing port through a firewall to verify that the port was open for outbound traffic? There is a great tool called Outgoing Port Tester that will test any TCP port using a variety of methods. You can use your browser to test most ports using the following URL.

http://portquiz.net/

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Fix Outlook connection problem to Office 365

With such a large number of connection issues with Outlook 2016 connecting to Office 365 you would think someone would have the definitive answer to these persistent issues. It is unfortunate that the issues that plague Outlook 2016 are not all related. Hopefully after you have read this technical note you too will be able to resolve your issue. Although this is not the fix that will fix all Outlook connectivity issues, but then again it might fix yours.

I guess starting with the obvious is always a good place to begin.

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How to Move Recipient Resource to a Different Database in Exchange 2013

Most of the Microsoft Exchange technical notes do a great job of explaining how to move a recipient's mailbox from one database to another. But there is little to be found about moving the recipient resources to different database. The short answer is that it is the same process.

So you don't have to go looking for the details, here are the steps to follow.

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Microsoft Administration Tools

After spending years supporting the Microsoft platform you find those special tools that help you overcome specific situations that seem monumental at first because you have to manually work your way through it. If you are lucky you will find some administration tool that eases that pain because someone before you had it to and had the skill to develop a tool to make it easier.

The purpose of this page is to help point others to some great web sites that offer free tools for administrating a Microsoft environment. Since we are unaffiliated with any of these sites, use these tools with caution. We don't advocate piracy so if there is a licensing fee, please pay up. The only things free are viruses and malware - and eventually you will pay the cost for that too.

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