Firestone Technical Resources

"Personal service for your impersonal technology."

Brian Wright

President and CEO of Firestone Technical Resources, Inc. and primary blog contributor for technical solutions to computer problems.

His posts typically reflect real situations that required real solutions. Many of these solutions are compiled from several other blogs or just personal experience and put into a easy to follow process.
2 minutes reading time (331 words)

Blue Screen: page_fault_in_nonpaged_area windows 7

A client attempted to install an upgrade to Kaspersky Anti-virus, but the install was interrupted and so the system was left in an unstable state. Continued use of the computer frequently resulted in the following Blue Screen of Death.

A problem has been detected and windows has been shut down to prevent damage to your computer.

PAGE_FAULT_IN_NONPAGED_AREA

If this is the first time you have seen this stop error screen, restart your computer. If this screen appears again, follow these steps: Check to make sure any new hardware or software is properly installed. If this is a new installation, ask your hardware or software manufacturer for any windows updates you might need. If problems continue, disable or remove any newly hardware or software. Disable BIOS memory options such as caching or shadowing. If you need to use Safe Mode to remove or disable components, restart your computer, press F8 to select advanced startup options, and then select safe mode.

One of the side effects from this issue was that the hard drive was constantly getting corrupted and several drivers would fail to load. In order to get the system to boot we had to go into safe mode, run a check disk on reboot, and then the system would finally boot and run for a short period of time, which was all we needed.

Before proceeding, we downloaded the most recent copy of the Kaspersky Ant-virus update and put it on a flash drive to be used on the failing system. Once the troubled system booted we were able to copy the update file to the desktop and then install the latest version of Kaspersky Anti-virus. Allowing the new version to install completely corrected the Page Fault issue.

We hope that this information is helpful. Please let us know how this has helped you or if you have additional questions. As always Firestone Technical Resources, Inc. is here to help with your computer support issues - "Providing personal service for your impersonal technology."

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Comments 1

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Guest - Brian Wright on Saturday, 10 May 2014 12:08

This page fault issue is widely documented but not with this type of solution. If you have a situation where an application failed to complete its install, this might be what you are seeing as well. If at all possible, first back up your computer before making any addition changes as this page fault issue could get worse to the point that you can't even boot into safe mode.

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This page fault issue is widely documented but not with this type of solution. If you have a situation where an application failed to complete its install, this might be what you are seeing as well. If at all possible, first back up your computer before making any addition changes as this page fault issue could get worse to the point that you can't even boot into safe mode.