Firestone Technical Resources

"Personal service for your impersonal technology."

Brian Wright

President and CEO of Firestone Technical Resources, Inc. and primary blog contributor for technical solutions to computer problems.

His posts typically reflect real situations that required real solutions. Many of these solutions are compiled from several other blogs or just personal experience and put into a easy to follow process.
1 minute reading time (233 words)

Malwarebytes Update Hangs

While fixing a client computer I kept having an issue trying to update their Malwarebytes application. Each time the update would attempt to run it would just hang. The system was fairly clean with the exception of one malware application, Babylon Toolbar. The system was also installed with Norton Antivirus, which has not been an issue in the past.

After several attempts to get the update...

  • Removed Babylon Toolbar
  • Reset Internet Explorer
  • Cleaned up Windows Firewall
  • Reset TCP/IP stack

I finally rebooted the Windows XP Pro system in Safe mode with Networking enabled. This allowed the update process to complete normally.

This issue has since occured on a second system running Windows XP Home. Even after several checks of both systems, neith has since been able to download the updates with out running in safe mode.

We are big supporters of Malwarebytes as a great clean up tool. However, we often take a minimalistic approach to software application installations, especially when it comes to security. Our recommendation is to uninstall Malwarebytes or any other clean up or repair tool when you are finished - keeping only your antivirus application.

We hope that this information is helpful. Please let us know how this has helped you or if you have additional questions. As always Firestone Technical Resources, Inc. is here to help with your computer support issues - "Providing personal service for your impersonal technology."

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