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Articles posted here are for the use of our clients to get quick self help answers to questions and simple solutions to problems. News reports are not necessarily the opion of our company but for reference only. We don't provide any guarantee that solutions posted or referenced will work for your situation and that you should use them at your own risk. None of the information posted should be used for illegal practices.

MacBook Pro Mid 2009 OS X Fails Reinstallation – Item Temporarily Unavailable

A client gave us a MacBook Pro Mid 2009 that had some issues booting. The MacBook had El Capitan installed but it would not reinstall. After backing up the user files we then attempted to perform a recovery which attempted to restore the system to Yosemite, but that failed as well. Out of a last resort we had a copy of Snow Leopard v10.6.0 that we were able to use to reformat the drive and then install the OS. Here are the remaining steps we took to get the system retored to El Capitan.It is important to remember that when installing any Mac OS that you don’t have any non-Apple peripherals connected such as a mouse or keyboard as these will often cause the install to fail.

Upgrade from v10.6.0 to v10.6.8 this is the base version needed prior to installing El Capitan.Update the v10.6.8 which will then install the App Store tool.Go to the Apple web site to “Get El Capitan from the App Store” https://support.apple.com/en-us/HT206886Scroll down the page to find the link “Get OS X El Capitan”. You can try this direct link.https://itunes.apple.com/us/app/os-x-el-capitan/Click the Get button in the upper left of the page.You will now need to enter your Apple ID and password to continue.The install will begin, it is about 6.21 GB and may take an hour or more to complete depending on your Internet connection speed.Once the install completes and the computer reboots, the system should now have El Capitan.

 We hope that this information is helpful. Please let us know how this has helped you or if you have additional questions. As always Firestone Technical Resources, Inc. is here to help with your computer support issues - "Providing personal service for your impersonal technology."

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Can't Uninstall Webroot SecureAnywhere Mac

The default method for removing Webroot SecureAnywhere on an Apple system may not work if the Secure Anywhere application is running and there is no icon in the menu bar. The only option for removal is a completely manual process involving the use of the Terminal session on the Mac. Following these steps should allow you to remove the Webroot Secur...
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