Firestone Technical Resources

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News Articles

Articles posted here are for the use of our clients to get quick self help answers to questions and simple solutions to problems. News reports are not necessarily the opion of our company but for reference only. We don't provide any guarantee that solutions posted or referenced will work for your situation and that you should use them at your own risk. None of the information posted should be used for illegal practices.

Can't remove proxy in Internet Explorer after malware infection

While cleaning up a client computer I found an issue with Internet Explorer where the proxy seeting could not be changed with out it automatically reverting back to its original setting. This persistant issue seemed related to a typical group policy setting but this was not possible because the system was running Windows 7 Home. Many others on the Internet had reported the issue with only one resolution, editing the registry.

The registry changes didn't seem to be long lasting until I found an article by Philip Turner that provided some additional registry keys that I was missing in my search.

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Recent Comments
Phil Stevens
Superb advice, saved a reload as a rstore failed every time. Many thanks for postingh. Phil Stevens Somerset UK... Read More
Friday, 09 January 2015 02:22
Colin Searle
search registry for DefaultConnectionSettings and SavedLegacySettings Look for garbage key and export SavedLegacySettings"=hex:4... Read More
Friday, 31 July 2015 04:29
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Windows 7 update KB947821 appears to be stuck updating

The Windows 7 update "System Update Readiness Tool for Windows 7 (KB947821) [May 2014]" will appear hung or stuck during the update process. It will get to about 80 to 90% and just the hard drive activity is all that will indicate that it is still working on the update process. Many have noted it to take several hours. In our own install of this for a client it took almost 6 hours to complete on a system that failed the SFC scan test.

If you are installing the System Update Readiness Tool for Windows 7 (KB947821) besure to allow for a long period of time to install. Do not stop this install or you may corrupt the system to a point where it will not boot and you will be required to reload Windows from scratch.

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11733 Hits
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Need Epson TM-T88ii Receipt Driver for Windows 7

Epson seems to have discontinued support for the TM-T88ii receipt printer. The only available drivers for this printer by Epson is for 32-bit operating systems up to Windows XP. The POS58 Driver for another branded printer has been found to work both with Windows 7 x64 and the Epson TM-T88ii printer.

The printer driver might be found at the following location.

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9342 Hits
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Internet Explorer 11 update fails with error code 80092004

We have seen that Cumulative Security Update for Internet Explorer 11 for Windows 7 for x64-based Systems (KB3038314) fails frequently when it is installed on a freshly installed system using the standard Windows Update process.

The error code 80092004 seems to indicate that the "object or property cannot be found" and in our case that would be true because the install process fails to download the update completely.

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7134 Hits
1 Comment

Quickbooks Error: Intuit Printer Library The form you are about to print does not fit on the page

Quickbooks Error: Intuit Printer Library The form you are about to print does not fit on the page
Intuit Printer Library

After upgrading to QuickBooks 2014 Enterprise one of the workstations started having issues saving estimate reports as a PDF or e-mailing the reports. The user would see this error from QuickBooks:

Intuit Printer Library Message: The form you are about to print does not fit on the page. You may wish to modify your print settings such as portrait/landscape. Click OK to print anyways, or Cancel to skip printing this form.

 

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6484 Hits
1 Comment

Can't open ftp site in windows explorer

One of our users mistakenly installed Google Chrome when installing an Adobe update and then uninstalled it. However the uninstall did not restore all of the Internet Explorer setting causing multiple problems. One issue was that the user could not use Windows Explorer to view an ftp site.

When the user logged into an ftp site and went to "View" and then "Open ftp site in Windows Explorer" nothing would happen. After searching for this issue we found others had a similar problem and were able to export the registry key [HKEY_CLASSES_ROOT\ftp] and then import it into the computer that was having issues. In our case the [HKEY_CLASSES_ROOT\ftp] registry key was missing entirely from the user's computer and needed to be recreated.

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5873 Hits
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Missing Send To Mail Recipient for Windows 7 and Outlook 2010

On day the Send To option lost the Mail Recipient option from a clients Windows 7 system. The client was using Outlook 2010 and the typical solutions posted that suggested creating a new Mail Recipient didn't work.

The following solution did work for our client.

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  1 Comment
5791 Hits
1 Comment

Windows 7 unable to access UNC or SMB shares 0x80070035

After setting up a new laptop computer with Windows 7 Pro 64-bit, I found that I was unable to access any of my workgroup servers or access my Windows XP workstations. Each time I would attempt to make a connection either using the UNC name and path or using the IP address I would get an error indicating that the spelling was incorrect or that it could not find the location specified. One of the errors I receive is as follows:

Windows cannot access \\{ComputerName}

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3725 Hits
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CIR Registry by ITE

What is CIR Registry?

CIR Registry is a software program developed by ITE, is considered a driver that is commonly found on Dell systems. Other technical notes report this as part of the PC DT/NB product and is a single-function PCI Express to PCI bridge, which is compliant with the PCI Express Base. This driver supports PCI-to-PCI bridge with subtractive decode for legacy devices.

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3391 Hits
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Windows 7 cannot access a shared folder located on a Windows 2000 server

After upgrading several workstations for a client, who still has a Windows 2000 server, the Windows 7 workstations would no longer connect to the shares on the Win2K server. To resolve this issue we made several attempts.

System Time

The first thing we looked at was the system time on the server. It was off by about 15 minutes. Normally this is not the cause, but to be sure we updated the server time to be in sync with our workstations.

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3272 Hits
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Fix QuickBooks Enterprise 2013 Multi-user mode

Upgrading to Intuit's QuickBooks Enterprise 2013 seemed to be an easy task at first, even though the step by step documentation was next to impossible to find on Intuit's web site. However, it took several hours to track down what seemed to be a simple issue, getting the multi-user mode working again.

Here are some steps to follow for upgrading QuickBooks Enterprise 2013:

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2749 Hits
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SBS 2011 Connect Computer program doesn’t work

Microsoft Windows Small Business Server 2011 requires that you use the http://connect in Internet Explorer on all Windows systems. After upgrading a SBS 2003 system to SBS 2011 I needed to rejoin a Windows XP system to the new server, however, when I attempt to run the utility, I received several different message indicating the I could not connect.

One thing that was not mentioned in many of the other technical articles written about this issue is that this particular system was configured with a static IP address and no default domain. After setting the default domain, the http://connect process worked. Normally this would not be an issue if the workstation had been configured with a DHCP address.

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1993 Hits
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Blue Screen: page_fault_in_nonpaged_area windows 7

A client attempted to install an upgrade to Kaspersky Anti-virus, but the install was interrupted and so the system was left in an unstable state. Continued use of the computer frequently resulted in the following Blue Screen of Death.

A problem has been detected and windows has been shut down to prevent damage to your computer. PAGE_FAULT_IN_NONPAGED_AREA If this is the first time you have seen this stop error screen, restart your computer. If this screen appears again, follow these steps: Check to make sure any new hardware or software is properly installed. If this is a new installation, ask your hardware or software manufacturer for any windows updates you might need. If problems continue, disable or remove any newly hardware or software. Disable BIOS memory options such as caching or shadowing. If you need to use Safe Mode to remove or disable components, restart your computer, press F8 to select advanced startup options, and then select safe mode.

One of the side effects from this issue was that the hard drive was constantly getting corrupted and several drivers would fail to load. In order to get the system to boot we had to go into safe mode, run a check disk on reboot, and then the system would finally boot and run for a short period of time, which was all we needed.

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1961 Hits
1 Comment

How to remove Search Protect

The Search Protect malware is often inadvertently installed with other freeware applications. We won't go into the details of this application, there is plenty of information published already. These days you don't get anything for free, it seems many of these free applications come with malware bundled with them, Search Protect being one of them.

We see this application often on client computers and removing it can be difficult. The application is constantly changing so these steps might work or they might not. But it won't hurt to give it a try.

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1921 Hits
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Internet Explorer Security Flaw with XP

We've seen a recent increase from our existing clients looking to upgrade from XP to another operating system such as Windows 7 and/or Windows 8 on account of the Heart Bleed and Internet Explorer remote code execution exploit that have been widely publicized.  Besides not having specific support for XP any longer, these security flaws are great reason to upgrade off of XP. 

For some, moving to Windows 8 is scary. Yes, the dramatic changes of Windows 8 does scare some of our more senior users. However, upgrading to a new operating system doesn't have to be scary with the right support. If that is too much, Windows 7 is still available from technology companies such as ours, but only for a limited time.

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1838 Hits
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How to clear Internet Explorer cache

Internet Options dialog

There are times that you may have a web site that you frequent often that gets updated which causes the site to function in unusual ways or may not work at all. Most likely the reason is that some of the files that are related to the site didn't update on your local computer. To resolve this issue you need to flush or clear the cache files from your browser. The steps below are for Microsoft Internet Explorer 10 but are similar for older versions.

Open Internet Explorer or IE as it is often referred to.Select Tools from the menu or the gear icon.Select Internet options which will open a dialog box defaulting to the General tab. Click the Delete... button under the Browsing History section. Click the OK button at the bottom and the close Internet Explorer Reopen Internet Explorer and go to the web site that was having issues.

If the cache of older incompatible files was the issue, then the site should be working now. If this was not the issue, it might be a compatibility issue with Internet Explorer and may need the Compatibility View option enabled for the site. 

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1717 Hits
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How to fix web links in Outlook that won't open

A very frustrating situation for our business clients is when they send an e-mail message to a client that has hyperlinks embedded in the message and the link doesn't open in the client's web browser. The issue is typically caused when Google Chrome or another web browser is installed and then later removed. But malware applications will also cause this issue too.

To fix the web links in your Microsoft Outlook application so that they will open, follow these steps.

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1558 Hits
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How to lock down Windows 7 as a kiosk

We had a situation where we wanted to setup an Intuit QuickBooks POS system in a locked down configuration so that it was more like a kiosk for the register attendants. There are several ways to go about this but most will lock down every user, but in our case we only wanted to affect the POS users to prevent unnecessary changes to the system.

The process we came up with uses a combination of parental rights, registry hacks, and user menu modifications. You will also need to make sure you create a special local user account that you will assign these changes to. Before attempting this process, make sure you have a backup of your system in the event something doesn't work as expected.

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1458 Hits
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Juno Web application hijacks browser proxy settings

Juno Web Application hijacks the browser

While working with a client system we found that the Internet Explorer or any other browser application kept having issues with accessing the Internet. Reseting the browser settings would temporarily resolve the problem but it would quickly return the moment we would leave the client.

It turns out the client was using Juno as their e-mail application. As the user would review their mail they would occasionally get a message that had a hyperlink in the message to a web site. When clicking the link Juno would automatically open by change the proxy settings to force the browsing through their system.  

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1375 Hits
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How to uninstall an application in Windows 7

Picture of the Start button
Administrator permission required

We seem to have a great need for training our clients on removing garbageware or other unwanted applications. So in order to provide that training and have it as a future reference for when they forget how they performed the task at a previous time, we are making this How To training public for reference.

This process, although written with Windows 7 in mind, will basically work as well with the other versions of Windows with some minor changes.

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1298 Hits
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