Firestone Technical Resources

"Personal service for your impersonal technology."

News Articles

Articles posted here are for the use of our clients to get quick self help answers to questions and simple solutions to problems. News reports are not necessarily the opion of our company but for reference only. We don't provide any guarantee that solutions posted or referenced will work for your situation and that you should use them at your own risk. None of the information posted should be used for illegal practices.

eMachine Recovery Hangs at Name My Computer

When using the recovery CD for various eMachines (T2080, T2792, T3065) with Windows XP, the computer hangs or freezes at the Name My Computer stage of the process. After spending some time researching the issue, other technicians have noted that the system is stuck trying to configure the video.The easiest way around this is to shutdown and reboot in VGA mode as follows. If your not sure how to shutdown the computer at this point, just press and hold the power button for about 10 seconds until the computer powers off.

Repair Process

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Internet Explorer Security Flaw with XP

We've seen a recent increase from our existing clients looking to upgrade from XP to another operating system such as Windows 7 and/or Windows 8 on account of the Heart Bleed and Internet Explorer remote code execution exploit that have been widely publicized.  Besides not having specific support for XP any longer, these security flaws are great reason to upgrade off of XP. 

For some, moving to Windows 8 is scary. Yes, the dramatic changes of Windows 8 does scare some of our more senior users. However, upgrading to a new operating system doesn't have to be scary with the right support. If that is too much, Windows 7 is still available from technology companies such as ours, but only for a limited time.

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Huge Internet Explorer Security Flaw with XP

We've seen a recent increase from our existing clients looking to upgrade from XP to another operating system such as Windows 7 and/or Windows 8.  Besides not having specific support for XP any longer, this security flaw news article in Time Magazine by Charlie Campbell @charliecamp6ell is another great reason to upgrade off of XP. 

Firestone Technical Resources can assist with your upgrades and migrations, whether it's one PC or many. Call us to schedule an appointment today.   

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Quickbooks Enterprise Upgrade 2012 to 2013

Quickbooks Enterprise Upgrade 2012 to 2013

The process for upgrading QuickBooks Enterprise 2012 to QuickBooks Enterprise 2013 is fairly easy, but it may take some time depending on the number of workstations and the size of the database file.

In our client's environment, we run QuickBooks Enterprise on a Microsoft Windows Small Business Server 2011, which runs as a Virtual Machine (VM) within VMware vSphere 4.1. The first step in any upgrade is to make sure you have a good back up before proceeding.

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How to clear Internet Explorer cache

Internet Options dialog

There are times that you may have a web site that you frequent often that gets updated which causes the site to function in unusual ways or may not work at all. Most likely the reason is that some of the files that are related to the site didn't update on your local computer. To resolve this issue you need to flush or clear the cache files from your browser. The steps below are for Microsoft Internet Explorer 10 but are similar for older versions.

Open Internet Explorer or IE as it is often referred to.Select Tools from the menu or the gear icon.Select Internet options which will open a dialog box defaulting to the General tab. Click the Delete... button under the Browsing History section. Click the OK button at the bottom and the close Internet Explorer Reopen Internet Explorer and go to the web site that was having issues.

If the cache of older incompatible files was the issue, then the site should be working now. If this was not the issue, it might be a compatibility issue with Internet Explorer and may need the Compatibility View option enabled for the site. 

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Microsoft Windows Server 2003 End of Life

Microsoft Windows Server 2003 End of Life

The End of Life for the Windows Server 2003 was on July 14, 2015.  It was reported that as many as 8 million licenses were still active at the time of the expiration for support. All support for Windows Server 2003 including R2 have ceased unless special paid support has been arranged with Microsoft.  Now is a good time to begin making plans to upgrade your old servers that may be running Windows Server 2003 and the applications you have running on them.

Not sure how this will impact your business? Then let us help you review your current install base and provide you with the man options available. This might be a great opportunity migrate applications to one of our Cloud Services like Microsoft Exchange, Nebula Data Online Backup, or VMware Cloud Air.

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Enabling Active Directory on the VMware vCenter Server Appliance 5.x fails with a FQDN error

When attempting to connect a vCenter server to Active Directory I got an error that I had to enter a fully qualified domain name in the Domain field, which I had done. So why the error. I started checking the following areas.

Domain Resolution - does the domain resolve back to one of the domain controllers. In my case I could ping and perform an nslookup on the domain and it resolved fine.

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Juno Web application hijacks browser proxy settings

Juno Web Application hijacks the browser

While working with a client system we found that the Internet Explorer or any other browser application kept having issues with accessing the Internet. Reseting the browser settings would temporarily resolve the problem but it would quickly return the moment we would leave the client.

It turns out the client was using Juno as their e-mail application. As the user would review their mail they would occasionally get a message that had a hyperlink in the message to a web site. When clicking the link Juno would automatically open by change the proxy settings to force the browsing through their system.  

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How to uninstall an application in Windows 7

Picture of the Start button
Administrator permission required

We seem to have a great need for training our clients on removing garbageware or other unwanted applications. So in order to provide that training and have it as a future reference for when they forget how they performed the task at a previous time, we are making this How To training public for reference.

This process, although written with Windows 7 in mind, will basically work as well with the other versions of Windows with some minor changes.

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Windows 7 IPv4 Issues Resolving Names

We often have found with many of the new routers and Windows 7 and later will default to IPv6 for all their Internet lookups when browsing the web. The issue is that seen by many is that the resolution of names in the URL are delayed until an IPv4 is used to complete the lookup. This problem started after an update by Microsoft that caused IPv6 to be preferred over IPv4.

Microsoft released a Knowledge Base article on this issue, KB2533454 - Resolving Internet connectivity issues after World IPv6 Launch (June 6, 2012). This KB article contains a Microsoft FixIt tool to change the preferred IP version from IPv6 back to IPv4

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USB for RDP and Terminal Sessions

In the business realm there is often a need to run applications from a remote system or through a terminal services connection on a remote server. This works great in most cases except when you are attempting to use a local USB device with that remote session. There are several products available that can be used to help make the use of remote devices that use the local USB port and one of them is from RDS Tools.

We have not tested this product but are currently posting this article for notification purposes in the event others may be looking for this type of product. At some point we will likely implement this with one or more of our clients and then write a review. If you are reading this post and have used the USB for RDP tool from RDS Tools, feel free to leave a comment on your experience.

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Microsoft Administration Tools

After spending years supporting the Microsoft platform you find those special tools that help you overcome specific situations that seem monumental at first because you have to manually work your way through it. If you are lucky you will find some administration tool that eases that pain because someone before you had it to and had the skill to develop a tool to make it easier.

The purpose of this page is to help point others to some great web sites that offer free tools for administrating a Microsoft environment. Since we are unaffiliated with any of these sites, use these tools with caution. We don't advocate piracy so if there is a licensing fee, please pay up. The only things free are viruses and malware - and eventually you will pay the cost for that too.

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How to change the manufacturer support logo in Computer Properties

Occasionally we get a computer that needs a reinstallation, but they don't have the original media because they didn't create it before the computer crashed. If you have a computer with pre-installed Windows 7 or Vista, most likely you’ll notice the manufacturer’s support information when you look in the system properties window. However once the computer has been restored to working condition with OEM media, there is no logo. We often want to change the OEM logo in the computer properties dialog box so that it reflects the original installation and makes the customer feel like they got there computer back just like they bought it.

How to Customize the OEM Logo

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How to Install Windows 10 from a Dell Windows 10 recovery DVD

With many computers needing to be upgraded from Windows 7 to Windows 10, the need for clear consistent instructions are needed. The instructions listed are for Dell computers but could be easily adapted for other makes. Install Windows 10 from Dell Recovery DVD  Download the Dell Windows 10 Recovery ISO image for your system at this Dell ...
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Server or workstation does not appear under network

On occasions a client's network is missing the server or one or more workstations when browsing the network. Typically this is noticed when our tech company takes over support from another MSP. This is frustrating to both an IT tech that is not familiar enough with the environment and the end users that may need to access the server directly. The l...
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