Firestone Technical Resources

"Personal service for your impersonal technology."

News Articles

Articles posted here are for the use of our clients to get quick self help answers to questions and simple solutions to problems. News reports are not necessarily the opion of our company but for reference only. We don't provide any guarantee that solutions posted or referenced will work for your situation and that you should use them at your own risk. None of the information posted should be used for illegal practices.

Enterprise Security Blunders

After reading a recent TechRepublic article about security mistakes that often made in enterprise organizations, I thought I would share some of my own. So this will be an ongoing post.

But before I get started, I would like to lead with the one from TechRepublic that started this.

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How to test an outgoing TCP port

Have you had the need to test an outgoing port through a firewall to verify that the port was open for outbound traffic? There is a great tool called Outgoing Port Tester that will test any TCP port using a variety of methods. You can use your browser to test most ports using the following URL.

http://portquiz.net/

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How to setup Kyocera KM-5035 or Copystar CS-5035 Network Scanner

The Kyocera KM-5035 and Copystar CS-5035 both have a separate scanner controller with its own network connection. Once this card has been connected to the network and configured with an IP address at the main control panel, you can then remotely access the configuration using your web browser.

You will also need the Kyocera File Utility application in order to complete the network scanning configuration. This utility provide a data transfer connect between the PC workstation and the scanner. Be sure to download and install this utility on any computer you wish to scan to.

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Microsoft Administration Tools

After spending years supporting the Microsoft platform you find those special tools that help you overcome specific situations that seem monumental at first because you have to manually work your way through it. If you are lucky you will find some administration tool that eases that pain because someone before you had it to and had the skill to develop a tool to make it easier.

The purpose of this page is to help point others to some great web sites that offer free tools for administrating a Microsoft environment. Since we are unaffiliated with any of these sites, use these tools with caution. We don't advocate piracy so if there is a licensing fee, please pay up. The only things free are viruses and malware - and eventually you will pay the cost for that too.

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MacBook Pro Mid 2009 OS X Fails Reinstallation – Item Temporarily Unavailable

A client gave us a MacBook Pro Mid 2009 that had some issues booting. The MacBook had El Capitan installed but it would not reinstall. After backing up the user files we then attempted to perform a recovery which attempted to restore the system to Yosemite, but that failed as well. Out of a last resort we had a copy of Snow Leopard v10.6.0 that we were able to use to reformat the drive and then install the OS. Here are the remaining steps we took to get the system retored to El Capitan.It is important to remember that when installing any Mac OS that you don’t have any non-Apple peripherals connected such as a mouse or keyboard as these will often cause the install to fail.

Upgrade from v10.6.0 to v10.6.8 this is the base version needed prior to installing El Capitan.Update the v10.6.8 which will then install the App Store tool.Go to the Apple web site to “Get El Capitan from the App Store” https://support.apple.com/en-us/HT206886Scroll down the page to find the link “Get OS X El Capitan”. You can try this direct link.https://itunes.apple.com/us/app/os-x-el-capitan/Click the Get button in the upper left of the page.You will now need to enter your Apple ID and password to continue.The install will begin, it is about 6.21 GB and may take an hour or more to complete depending on your Internet connection speed.Once the install completes and the computer reboots, the system should now have El Capitan.

 We hope that this information is helpful. Please let us know how this has helped you or if you have additional questions. As always Firestone Technical Resources, Inc. is here to help with your computer support issues - "Providing personal service for your impersonal technology."

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How to change the manufacturer support logo in Computer Properties

Occasionally we get a computer that needs a reinstallation, but they don't have the original media because they didn't create it before the computer crashed. If you have a computer with pre-installed Windows 7 or Vista, most likely you’ll notice the manufacturer’s support information when you look in the system properties window. However once the computer has been restored to working condition with OEM media, there is no logo. We often want to change the OEM logo in the computer properties dialog box so that it reflects the original installation and makes the customer feel like they got there computer back just like they bought it.

How to Customize the OEM Logo

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Kaspersky Security Center 10 Excluding Folder From Scanning

Some applications are more sensitive than others with respect to antivirus applications scanning the data files for malicious content. Many of these applications have a database component to them. But in an effort to not get too bogged down in identifying the file it is sometimes easier to just exclude the applications folder from the scan process....
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Microsoft Updates KB4481480, KB4480970, KB890830, Issues with Remote Desktop and Remote Access to shared folders

If your computer updated in January 2019 with updates KB4481480, KB4480970 and KB890830 then your remote access to file shares on other systems may be restricted. When attempting to connect you may get one of the following error: An authentication error has occurred. The Local Security Authority cannot be contacted Remote computer xxx.xxx.xx.x...
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Reporting Cyber Security Incidents

It is not a matter of if you will be a victim or target of a cyber attack but a matter of when. In some cases your information may be gathered to be used against someone else, which may give the appearance that you were the victim when you are not. If you suspect that your email, website, identity or any other personal aspect of who you are or the ...
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Windows 7 AddDLLDirectory Error

After reinstalling Windows 7 and then tried to install the network driver for the computer the driver installation application displayed the following error "The procedure entry point AddDLLDirectory could not be located in the dynamic link library KERNEL32.dll." This error occurred because the driver installation was ...
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How to Install Windows 10 from a Dell Windows 10 recovery DVD

With many computers needing to be upgraded from Windows 7 to Windows 10, the need for clear consistent instructions are needed. The instructions listed are for Dell computers but could be easily adapted for other makes. Install Windows 10 from Dell Recovery DVD  Download the Dell Windows 10 Recovery ISO image for your system at this Dell ...
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Can't Uninstall Webroot SecureAnywhere Mac

The default method for removing Webroot SecureAnywhere on an Apple system may not work if the Secure Anywhere application is running and there is no icon in the menu bar. The only option for removal is a completely manual process involving the use of the Terminal session on the Mac. Following these steps should allow you to remove the Webroot Secur...
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