News Articles

Articles posted here are for the use of our clients to get quick self help answers to questions and simple solutions to problems. News reports are not necessarily the opion of our company but for reference only. We don't provide any guarantee that solutions posted or referenced will work for your situation and that you should use them at your own risk. None of the information posted should be used for illegal practices.

CIR Registry by ITE

What is CIR Registry?

CIR Registry is a software program developed by ITE, is considered a driver that is commonly found on Dell systems. Other technical notes report this as part of the PC DT/NB product and is a single-function PCI Express to PCI bridge, which is compliant with the PCI Express Base. This driver supports PCI-to-PCI bridge with subtractive decode for legacy devices.

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Windows 7 cannot access a shared folder located on a Windows 2000 server

After upgrading several workstations for a client, who still has a Windows 2000 server, the Windows 7 workstations would no longer connect to the shares on the Win2K server. To resolve this issue we made several attempts.

System Time

The first thing we looked at was the system time on the server. It was off by about 15 minutes. Normally this is not the cause, but to be sure we updated the server time to be in sync with our workstations.

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How do I protect my Microsoft Surface RT from viruses

The Microsoft Surface RT runs a special version of Windows called Windows RT. The Surface RT has an ARM based microprocessor instead of the traditional Intel/x86 compatible processor used with most other Windows based systems. This different processor requires an operating system that is compatible, hence the Windows RT operating system.

One unique aspect to the Windows RT operating system is that malware written for the standard versions of Windows will not run and therfore won't infect a Surface RT device. In addtion, all apps that are capable of being installed on the Surface RT must be downloaded from the Microsoft App store and contain a digital signature that allows them to run. This is another way in which viruses and malware are prevented from running on the Surface RT. This doesn't mean that the Surface RT is immune to viruses, it just means that a virus would have to be crafted specifically for use with Windows RT.

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Kaspersky Security Center Network Agent - Error 25002

While attempting to push an install of Kaspersky Endpoint Security to a client's laptop the installation would fail with an unknown error. After checking the laptop's Application event log I found the following message "Kaspersky Security Center Network Agent - Error 25002. Error while installing: The system cannot find the path specified."

This system was fairly clean and had been check for viruses, so I knew that was not the problem. But someone else provided support and so anything could have been done by the previous admin that could have caused the issue. After researching various installation failures I found that someone had an issue with the junction points not being created correctly in the C:\ProgramData folder, which is a hidden folder for those that don't already know.

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How to Move Recipient Resource to a Different Database in Exchange 2013

Most of the Microsoft Exchange technical notes do a great job of explaining how to move a recipient's mailbox from one database to another. But there is little to be found about moving the recipient resources to different database. The short answer is that it is the same process.

So you don't have to go looking for the details, here are the steps to follow.

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Kaspersky Endpoint Security 11 install error - Increase disk space in setup.ini

In the course of upgrading Windows 7 to Windows 10, the in place upgrade process requires that Kaspersky Endpoint Security be uninstalled. After the upgrade completes, there may be an issue attempting to reinstall Kaspersky Endpoint Security 11 on that computer and receiving an error to "Increase disk space requirement in Setup.ini and try again." ...

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Kaspersky Security Center 10 Remove Additional Key from the Client or Endpoint

When managing the licensing for Kaspersky endpoints, you typically create a task to add the latest key to the end point. The trouble comes when you forget to uncheck the option “Add this key as an additional key” and then your end point has two license keys associated with it. If you are managing multiple license key files with endpoints that are remote, which you don’t have direct access to, this may seem to be an even bigger issue for you. So how can you remove a duplicate key?

The process to remove a duplicate key may be a two-step process, depending on which key you want to be the final key assigned. For example, if your endpoint’s primary key noted in the application properties is correct and the additional key is the one you want to remove, then you must follow the two step process. But if the additional key is the key you want to remain, you only need to follow the first step to replace the existing key.

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DDO Can not detect DirectX 11 in Windows 7

After reinstalling Windows 7 and then setting up Dungeons & Dragons Online (DDO) again, the game would no longer allow the option for choosing which version of DirectX to use. This system was a high end laptop running Windows 7 with an NVidia graphics card that supported DirectX 11.

DirectX 11 is native to the Windows 7 installation and you can verify this by running the command dxdiag from the Start menu. The diagnostics will likely indicate that you have DirectX 11 compatibility but the game will still not detect it correctly.

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How to enable passwords in Intuit QuickBooks POS v12

How to enable passwords in Intuit QuickBooks POS v12

When setting up Intuit QuickBooks POS v12 in a multi-user environment, you will likely want to have each user sign into the POS system to track their sales transactions. By default the log in requirement is disabled so when you setup a new employee you will not have the option to assign a password.

To setup employee accounts with passwords follow these steps.

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Why CNET downloads are bad for your computer

I use to be a frequent visitor to CNET for downloads of trial software and in some cases updates to software which I purchased previously. After my last encounter with CNET I have to recommend to all my clients to stay away from any download from CNET for risk of downloading any number of malware and garbageware onto their computers.

There are allot of good free applications that many of us in the IT field like to use. CNET has been in the past one of the great locations to easily find the utility application you need when you don't have it readily available. We make it a habit to discourage most end users from using any Windows or Mac based tool that can be downloaded from the Internet unless they have extensive experience and intimate knowledge of the system the are using it on. A backup is always a best practice before installing any software.

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VMware vCenter Server Appliance with embedded database fails due to full database partition

vCenter Server Appliance with an embedded vPostgres database may stop running with out any warning. After logging into the web user interface (web UI) of the appliance you may notice that, in the Storage Usage on the Summary tab, the database statistics are showing 100%. Attempting to start the vCenter Server services at this point will result in the service running for a brief moment before is automatically shuts down again. This occurs because a disk partition on the vPostgres database contains no free space.

VMware doesn't have any recommended preventative maintenance tasks at this time but it doesn't hurt to establish your own in order to prevent this sort of issue in the first place. There is a retention policy for the database and we will look at why that may not be adequate for some installations.

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How to: Comcast Blacklist Removal

Diagnosing e-mail issues is often a time consuming task. Having your e-mail address, especially a corporate domain, blacklisted on a private list is even more troublesome. Each vendor has its own process and Comcast has their own as well.

Reporting Blocked Email

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SEO - Get Listed, Get Noticed

Just Say NO

Promoting your business with as little expense as possible is a top priority for any business startup. Keeping the overhead costs of marketing to a minimum can be difficult when so many solicitors are telling you how they can get you noticed in printed materials, radio, TV, or the Internet for a small fee. The temptations they offer sound good, but the return on your investment (ROI) might not be as good as promised. You need to learn to say "NO" early on. Practice that a few times, go ahead and just say "NO".

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SMTP Server Connection Diagnostics Tool

The SMTP Server Connection Diagnostics Tool is a free utility will enable you to troubleshoot SMTP Server issues more easily than using telnet. It supports both open and SSL connections and contains a built-in library of commands such as EHLO, DATA, RCPT TO, etc.. Nothing to install, just run the executable and step through your commands.

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Joomla 3.4x update fails with ERROR: Invalid Login

When installing the updates to Joomla 3.4.x you may get a popup dialog box message indicating an "Invalid Login". After clicking the OK button the update process will appear as if it is still updating but the progress bar will not move. In this case the update has failed and no change was made to the system.

We found a number of reports of this issue and what we found was that it is most likely a permissions issue on the folder structure where Joomla is installed. By resetting the folder and file permissions so that the web server had complete control of everything, the update competed normally.

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HP P2-1394 turns for a few seconds shuts down and then tries to turn on again

A client had an HP P2-1394 model H3Z88AA desktop system that would turn on briefly, the drives would power up, the fans would spin, and then the system would shut down. After about 5 seconds the process would repeat. This would continue until either the power was removed or the power button was pressed for several seconds forcing the system to the off mode.

Some technical notes found on similar issues suggested the following:

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HP Recovery without Disks

Recovering various HP and even some Dell system after a hard drive failure without the recovery DVD's can be frustrating. If the owner forgot to create the DVD's, there is a chance that you can still burn them later once the computer is running again. If the owner created the DVD's and lost them, you might be forced to contact the vendor and purchase a new set.

Well, if the recovery partition is still accessible on the original drive, here is a how to recover from the HP recovery partition that might help get the system recovered to the factory default installation.

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Windows 10 Error Printing with the WSD Port driver

 A frequently posted issue about printers and Windows 10 is not being able to print using the WSD port or the printer reverts to WSD from an IP setting. This appears to be a bug in the WSD port provider in Windows 10. After reading many commonly described issues where Windows 10 says the printer is offline when it isn't and the vendor software...

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Fix QuickBooks Enterprise 2013 Multi-user mode

Upgrading to Intuit's QuickBooks Enterprise 2013 seemed to be an easy task at first, even though the step by step documentation was next to impossible to find on Intuit's web site. However, it took several hours to track down what seemed to be a simple issue, getting the multi-user mode working again.

Here are some steps to follow for upgrading QuickBooks Enterprise 2013:

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How to setup Kyocera KM-5035 or Copystar CS-5035 Network Scanner

The Kyocera KM-5035 and Copystar CS-5035 both have a separate scanner controller with its own network connection. Once this card has been connected to the network and configured with an IP address at the main control panel, you can then remotely access the configuration using your web browser.

You will also need the Kyocera File Utility application in order to complete the network scanning configuration. This utility provide a data transfer connect between the PC workstation and the scanner. Be sure to download and install this utility on any computer you wish to scan to.

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