News Articles

Articles posted here are for the use of our clients to get quick self help answers to questions and simple solutions to problems. News reports are not necessarily the opion of our company but for reference only. We don't provide any guarantee that solutions posted or referenced will work for your situation and that you should use them at your own risk. None of the information posted should be used for illegal practices.

How to bypass Windows 11 Microsoft account requirement.

The Microsoft Windows 11 Home requires you to sign in with a Microsoft account during initial setup. There have been many ways to by pass this in the past, but beginning with version 22H2, some of those options may not work. You can work around this restriction by entering the address no@thankyou.com as your Microsoft account and then use that same...

Continue reading
0
1420 Hits
0 Comments

Dell Thunderbolt Dock WD22TB4 Trouble Shooting No Video

After updating Windows 10 22H2, the Dell Thunderbolt Dock WD22TB4 stopped displaying video on any ports once Windows 10 loads. Video works fine in the BIOS, Diagnostics, and the initial loading of Windows 10 but then stops once Windows 10 loads to the login screen. This issue has been experienced at multiple locations and you are likely here to fig...

Continue reading
0
2239 Hits
0 Comments

How to move Outlook navigation bar to the bottom


If you are like most, you get frustrated by Microsoft's continued changes to their application user interface (UI). As Microsoft continues to change the Microsoft 365 Office suite there is one change that seems to have many looking for the easy fix, how to move the Outlook navigation bar from the side back to the bottom. 1. Open Microsoft Outlook 2...

Continue reading
0
2601 Hits
0 Comments

Outlook 2013/365 keeps asking for SharePoint Password




A user reported that Microsoft Outlook 365 kept prompting for a password about every 30 minutes and despite entering their password the prompt would return. After further investigation, the prompt was for the SharePoint site and not Outlook although it was caused by Outlook attempting to connect to SharePoint in order to sync a conta...

Continue reading

Copyright

© (c)2021 All rights reserved. Firestone Technical Resources, Inc.

0
2782 Hits
0 Comments

Windows 10 Error Printing with the WSD Port driver

 A frequently posted issue about printers and Windows 10 is not being able to print using the WSD port or the printer reverts to WSD from an IP setting. This appears to be a bug in the WSD port provider in Windows 10. After reading many commonly described issues where Windows 10 says the printer is offline when it isn't and the vendor software...

Continue reading
0
5958 Hits
0 Comments

Windows 10 device joined to Azure AD crash after reboot

After joining a Dell Latitude 5520 Windows 10 system to Azure AD and then rebooting the system, the boot process fails to complete. Every attempt made to resolve the issue failed. We were unable to boot the system in to Safe mode. The Azure AD information indicated that the system was successfully joined. The system would not complete the boot proc...

Continue reading
0
3225 Hits
0 Comments

QuickBooks database server will not start - SQLANY 17.0 cannot be found

​Issues with the QuickBooks database server used to be a fairly rare occurrence. But since 2019, many of the servers running QuickBooks have been updated to new versions of the Windows Server OS and the QuickBooksDB##. The end user will typically get the following error when attempting to connect to the server in a multiuser setting. "Error Code: H...

Continue reading
7
16189 Hits
0 Comments

How to fix Windows 10 L2TP/IPsec Connection Failure

Older versions of Windows 10 have issues with connecting to a L2TP or IPsec VPN connection. If you are unable to update your computer to the latest version 1909 or later, you may want to try this registry fix. To add a necessary registry setting:1. Press the Windows Key and R at the same time to bring up the Run box.2. Type in: regedit and click OK...

Continue reading
0
3755 Hits
0 Comments

How to disable Microsoft Office 365 (2FA) Two Factor Authentication

After setting up a new tenant in Microsoft Office 365 for a client, the users immediately started getting prompted to configure the two factor authentication. For many users this may be a problem and if the users are already using strong passwords, it may not be necessary to have this setup. Microsoft has now required MFA or 2FA on all of its new a...

Continue reading
0
4991 Hits
0 Comments

How to resolve email messages not showing in an IMAP PST exported file in Outlook?

After exporting an old IMAP account for a client to a PST file so that the client could continue to view the messages the email messages would not appear, just a message indicating that the was nothing to display. This has never been an issue in the past however in this case, and after some research, appears that it may be related to newer versions...

Continue reading
1
3494 Hits
0 Comments

Command to run Active Directory Users and Computers

On rare occasions when working with Active Directory I find that the Active Directory Users and Computers control panel item is missing. I then have to open the Computer Management and have to wait for all of the various plug-ins to load in order to access the Active Directory Users and Computer plugin. An alternative to this process is to just run...

Continue reading
1
3022 Hits
0 Comments

Kaspersky Endpoint Security 11 install error - Increase disk space in setup.ini

In the course of upgrading Windows 7 to Windows 10, the in place upgrade process requires that Kaspersky Endpoint Security be uninstalled. After the upgrade completes, there may be an issue attempting to reinstall Kaspersky Endpoint Security 11 on that computer and receiving an error to "Increase disk space requirement in Setup.ini and try again." ...

Continue reading
1
Tags:
7171 Hits
0 Comments

Server or workstation does not appear under network

On occasions a client's network is missing the server or one or more workstations when browsing the network. Typically this is noticed when our tech company takes over support from another MSP. This is frustrating to both an IT tech that is not familiar enough with the environment and the end users that may need to access the server directly. The l...

Continue reading
0
3637 Hits
0 Comments

Windows 10 flashing colors after upgrade

After installing Microsoft Windows 10 upgrade on a Dell Inspiron One 2320 All-in-one, which formerly had Windows 7 Home installed, the system booted for the first time with several colors that would cycle through on the screen (red, green, blue, white, black). There continued to be disk activity but there was no way to break out of the color c...

Continue reading
0
1433 Hits
0 Comments

Can't Uninstall Webroot SecureAnywhere Mac

The default method for removing Webroot SecureAnywhere on an Apple system may not work if the Secure Anywhere application is running and there is no icon in the menu bar. The only option for removal is a completely manual process involving the use of the Terminal session on the Mac. Following these steps should allow you to remove the Webroot Secur...

Continue reading
0
Tags:
5071 Hits
0 Comments

How to Install Windows 10 from a Dell Windows 10 recovery DVD

With many computers needing to be upgraded from Windows 7 to Windows 10, the need for clear consistent instructions are needed. The instructions listed are for Dell computers but could be easily adapted for other makes. Install Windows 10 from Dell Recovery DVD  Download the Dell Windows 10 Recovery ISO image for your system at this Dell ...

Continue reading
0
3874 Hits
0 Comments

Windows 7 AddDLLDirectory Error

After reinstalling Windows 7 and then tried to install the network driver for the computer the driver installation application displayed the following error "The procedure entry point AddDLLDirectory could not be located in the dynamic link library KERNEL32.dll." This error occurred because the driver installation was ...

Continue reading
0
Tags:
4922 Hits
0 Comments

Microsoft Updates KB4481480, KB4480970, KB890830, Issues with Remote Desktop and Remote Access to shared folders

If your computer updated in January 2019 with updates KB4481480, KB4480970 and KB890830 then your remote access to file shares on other systems may be restricted. When attempting to connect you may get one of the following error: An authentication error has occurred.The Local Security Authority cannot be contactedRemote computer xxx.xxx.xx.xxx...

Continue reading
1
4076 Hits
0 Comments

MacBook Pro Mid 2009 OS X Fails Reinstallation – Item Temporarily Unavailable

A client gave us a MacBook Pro Mid 2009 that had some issues booting. The MacBook had El Capitan installed but it would not reinstall. After backing up the user files we then attempted to perform a recovery which attempted to restore the system to Yosemite, but that failed as well. Out of a last resort we had a copy of Snow Leopard v10.6.0 that we were able to use to reformat the drive and then install the OS. Here are the remaining steps we took to get the system retored to El Capitan.
It is important to remember that when installing any Mac OS that you don’t have any non-Apple peripherals connected such as a mouse or keyboard as these will often cause the install to fail.

  1. Upgrade from v10.6.0 to v10.6.8 this is the base version needed prior to installing El Capitan.
  2. Update the v10.6.8 which will then install the App Store tool.
  3. Go to the Apple web site to “Get El Capitan from the App Store”
    https://support.apple.com/en-us/HT206886
  4. Scroll down the page to find the link “Get OS X El Capitan”. You can try this direct link.
    https://itunes.apple.com/us/app/os-x-el-capitan/
  5. Click the Get button in the upper left of the page.
  6. You will now need to enter your Apple ID and password to continue.
  7. The install will begin, it is about 6.21 GB and may take an hour or more to complete depending on your Internet connection speed.
  8. Once the install completes and the computer reboots, the system should now have El Capitan.

 We hope that this information is helpful. Please let us know how this has helped you or if you have additional questions. As always Firestone Technical Resources, Inc. is here to help with your computer support issues - "Providing personal service for your impersonal technology."

0
4463 Hits
0 Comments

Kaspersky Security Center 10 Remove Additional Key from the Client or Endpoint

When managing the licensing for Kaspersky endpoints, you typically create a task to add the latest key to the end point. The trouble comes when you forget to uncheck the option “Add this key as an additional key” and then your end point has two license keys associated with it. If you are managing multiple license key files with endpoints that are remote, which you don’t have direct access to, this may seem to be an even bigger issue for you. So how can you remove a duplicate key?

The process to remove a duplicate key may be a two-step process, depending on which key you want to be the final key assigned. For example, if your endpoint’s primary key noted in the application properties is correct and the additional key is the one you want to remove, then you must follow the two step process. But if the additional key is the key you want to remain, you only need to follow the first step to replace the existing key.

Continue reading
0
7164 Hits
0 Comments

Are you in need of computer repair?

Start Here

Locations Serviced:

Firestone

Frederick

Dacono

Longmont

Fort Lupton

Erie

Mead

Berthod

Loveland

Windsor

Brighton

Denver

Boulder

Thornton

Westminster

Aurora

Arvada

Parker

Highland Ranch

Centenial

 

Have I been pwned?
Check if you have an account that has been compromised in a data breach.